Privacy Policy

1. Introduction

Coastal Roofing Group ("we," "us," or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website coastalroofinggrp.com (the "Site") or use our roofing services.

By accessing or using our Site and services, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.

Coastal Roofing Group is a roofing contractor company based in Temple Terrace, FL, serving homeowners and businesses in Central Florida and surrounding areas.

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following personal information when you interact with us:

• Contact Information: Name, email address, phone number, and mailing address.
• Project Details: Information about your property and the [services you are interested in].
• Communication Records: Messages, emails, and other correspondence you send to us through our contact forms or directly.
• Photos and Media: Images of your property that you may share for project estimation purposes.

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• Device Information: Browser type, operating system, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on pages, referring URLs, and click patterns.
• Location Data: General geographic location based on your IP address (we do not collect precise GPS location).
• Cookies and Similar Technologies: See Section 5 for details on cookies and tracking.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our [company services].
• Communication: To respond to your inquiries, provide project estimates, and send service-related notifications.
• Marketing: To send promotional materials, special offers, and updates about our services (with your consent, where required).
• Site Improvement: To analyze usage patterns and improve the functionality and user experience of our Site.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Business Operations: To manage our business, including scheduling, invoicing, and quality assurance.

4. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our customers (e.g., hosting providers, analytics services, email marketing platforms).
• Legal Requirements: We may disclose information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. The types of cookies we use include:

You can manage your cookie preferences through your browser settings or through our cookie consent banner. Disabling certain cookies may affect the functionality of the Site.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted between your browser and our Site.
• Secure storage of personal data with access controls limited to authorized personnel.
• Regular security assessments and updates to our systems.
• Employee training on data protection best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: Opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information in Section 12.

8. Florida Privacy Rights

As a company based in Florida, we comply with applicable privacy laws. If you are a resident of Florida, you may have the following rights regarding your personal information:

• Right to Access: You can request details about the personal information we have collected about you.
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
• Right to Correct: You can request correction of inaccurate personal information we hold about you.
• Right to Opt-Out: You can opt out of the sale of your personal data or the use of your data for targeted advertising. We do not currently sell personal information.

To exercise any of these rights, contact us at [email protected] or call us at (813) 944-9424. We will respond within 45 days of receiving your request.

This Privacy Policy is governed by and construed in accordance with the laws of Florida, without regard to its conflict of law provisions.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms (Instagram, Facebook) and Google Maps. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: